Insights on collision repair supplements, insurance claims, and getting paid for documented work.
Showing 1-6 of 17 posts
Most supplements should get an answer within 24 to 72 hours of a complete submission. Here are the benchmarks by insurer type, what each waiting day costs, and the follow-up cadence and scripts that speed approvals up.
DRP and non-DRP shops both get paid through documentation, but leverage, speed targets, and concession pressure differ. Here is a tactical playbook for each model covering what to document, what to fight, and what to let go.
When an insurer short-pays a documented repair, the appraisal clause is one of several tools left. Here is how it works, how your shop supports the customer, and what to try next.
A step-by-step CCC ONE supplement workflow covering timing, line entry, photo order, preemptive notes, and the pre-submission review pass that stops adjuster pushback before it starts.
The old 50% blend formula shortchanges shops on every panel. Here's what SCRS research found, which estimating systems adjusted, and how to line-item blend time that actually holds up.
Paint and materials caps quietly shortchange refinish-heavy repairs. Here's how itemized materials invoicing helps shops recover the real cost on every supplement.